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Refund policy

NATURAL DIAMOND ENGAGEMENT RINGS

All orders require a 50% non-refundable deposit.

Orders will be held no more than 30 days after completion. After 30 days, the order will be restocked and your deposit will be forfeited.

Natural engagement rings returned within 14 days of receiving are subject to a 50% restocking fee. After this period natural engagement rings will be subject to fair market value.

 

LAB DIAMOND ENGAGEMENT RINGS

All orders require a 50% non-refundable deposit.

Orders will be held no more than 30 days after completion. After 30 days, the order will be restocked and your deposit will be forfeited.

Lab diamond engagement rings may be returned within 14 days of purchase, with a 50% restocking fee and store credit only. 

No returns on lab diamonds are accepted after 14 days.

 

FINE JEWELRY 

Full refunds or exchanges are available for full-price fine jewelry pieces within 14 days of receiving your order.

  • Sale or markdown items, including Estate Designer Jewelry, are considered final sale. No returns, exchanges, or refunds are eligible.
  • Original shipping and package protection fees are non-refundable.
  • Exchanges are not permitted for Customized items including engraved items.
  • The jewelry must be returned in the same condition and working order, including all original packaging.
  • Customers are responsible for all shipping costs. 

CUSTOM FINE JEWELRY 

All orders require a 50% non-refundable deposit.

Orders will be held no more than 30 days after completion. After 30 days, the order will be restocked and your deposit will be forfeited.

All purchases of custom jewelry, including name necklaces, engraved items, and adjusted items, are considered final sale.

WATCH RETURN/EXCHANGE

All Vintage, HIgh-End (e.g. Rolex) and Pre-Owned watch orders require a 50% non-refundable deposit.

All watch sales of the categories listed above are considered final, and no refunds will be issued.

A 14 Day exchange or return policy applies to select brands, Including Seiko, Citizen . Bulova and Luminox. Please note all returns must be in new condition with no signs of wear or Bracelet resizing.